Frequently asked questions
What is the return policy?
At TigerGrails, all sales are final — we do not accept returns. Since our items are thrifted and one-of-a-kind, we provide detailed descriptions and images to ensure you know exactly what you’re getting.
However, if you receive a product with a major flaw or damage that was not disclosed in the listing, we’ve got you covered. In such cases, we’ll happily offer an exchange or store credit.
To request an exchange, please contact us within 3 days of delivery with clear photos and details of the issue. We’re committed to making things right when it’s truly our miss!
Are any purchases final sale?
Yes, all purchases are final sale.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Who is the owner of TigerGrails and How to contact them?
Our store is proudly owned and curated by Ashutosh Yadav — a passionate thrift lover with an eye for rare finds, timeless styles, and sustainable fashion. Every piece is handpicked with care to bring you the best of vintage and pre-loved fashion, while promoting conscious shopping
Ashutosh@tigergrails.com
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.